Solving the number of named users Tridion issue

March 6th, 2014 | Posted by Robert Curlette in Tridion

Today I installed Tridion 2013 SP1 using my MVP Tridion license with 1 named user.  The first time I loaded the UI I received this message:  “Can not continue due to license violation. The number of named users in your system (1) exceeds the limit specified in the license: 1.”

This is a known issue and to solve it you can download hotfix 87411 from this link after logging into TridionWorld  download   Special thanks to Raimond Kempees for the information about this hotfix.

I am using a Windows 2012 SQL Server server instance on Windows Azure.  The location where the Tridion.ContentManager.dll file needs to be copied is different than the readme.  The location is C:\Windows\Microsoft.NET\assembly\GAC_MSIL\Tridion.ContentManager\v4.0_7.1.0.1290__360aac4d3354074b

I removed the old DLL and put the new one in, started my Tridion services and CMS website up and was ready to rock and roll.

Now it’s time to get my Blueprint created, starting with my Empty Master!


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3 Responses

  • Pankaj Gaur says:

    You Rocks Rob!!!

    By the way, the great thing is that you notified about the wrong information about file path in ReadMe file.

    Moreover your post has not become more precious as this HotFix is very difficult to find on SDL Tridion World website and most weird thing is that this issue is not described in the ReadMe or HotFix information – that it is being fixed by this hotfix.

    Nice Stuff!!!!

  • Vikas Kumar says:

    Thanks Rob,

    You saved my day today else I would have been mad searching for the issue.
    Super stuff 🙂


  • It looks like this still affects SDL Web 8.5. The hotfix is CM_8.5.0.6356 (“Licensing check only Active users for the Named Users count.”).

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